General Volunteer Expectations

Safety Observer Expectations

Confidentiality
  • UCLA Healthcare makes every effort to safeguard the rights of their patients. Safety Observers will not interact with the patients in any form of fashion until prompted or asked specific questions by the patient. Any conduct deemed inappropriate may lead to immediate dismissal from the project.
Conduct and Professionalism
  • We expect Safety Observers to maintain a professional demeanor at all times. Be polite and exit the area when finished with the observations. Safety observers are expected to be professionally dressed while visiting the patient’s areas. Wear your volunteer jacket and nametag at all times during the volunteering periods in the hospital.
Assignments
  • You are assigned 8 units a month, each of which you must spend at least 2 hours on so that you volunteer a minimum of 16 hours each month. You must be in proper attire while on each floor and conduct observations as taught during training. If for whatever reason you are not able to complete your minimum requirements, you MUST email the Intern Coordinators to let them know and coordinate follow-up procedures.
Attendance & Punctuality
  • Attendance and punctuality are extremely important. We will be on a schedule to achieve a number of completed observations in a required time frame, especially when shadowing Physicians. You should be at the appointed place on time. If you will not be able to work your regular shift, you are responsible for rescheduling an alternate shift with your supervisor ahead of time.
No Show Policy

1. 1st missed assignment without notification: email from the interns. Must make up area.
2. 2nd missed assignment without notification: email from interns. Must make up area.
3. 3rd missed assignment without notification: email from intern and dropped from program.

Communication
  • Email will the be the primary form of communication. If you wish to meet with a MAPS Intern or Supervisor, please email us to make an appointment.
  • If your phone number, email address, or UID has changed, please notify the interns to update your contact information.