How to Apply

Dear Potential MAPS Volunteer,

Thank you for your interest in Measuring to Achieve Patient Safety (M.A.P.S.). We are one of the largest student-run volunteer programs at the Ronald Reagan Medical Center (RRMC) and have also expanded our program to the Santa Monica Hospital (SMH). We are currently recruiting for volunteers at both RRMC and SMH, and for our third program, Fall Ambassador Program (FAP). Because our general M.A.P.S. program at RRMC is near full capacity, we can only offer a limited number of acceptances. However, we are looking for more volunteers for our SMH program and FAP at RRMC!

At RRMC, our M.A.P.S. program exposes volunteers to almost all areas within the hospital, allowing for invaluable volunteering experiences as students are able to interact with all different types of staff. As a volunteer, you will conduct safety observations within RRMC on general floors, intensive-care units, emergency room, post-anesthesia care unit, and much more. You will also have the opportunity to observe physicians, nurses, care partners, phlebotomists, respiratory technicians, and physical therapists among other health professions.

At SMH, volunteers will conduct safety observations at two units: 4ICU and the Emergency Department. We are actively expanding our program at SMH to allow our volunteers to observe on more units. As an added bonus, SMH volunteers will be assigned 6 units rather than the standard 8 units for RRMC volunteers.

In our Fall Ambassador Program, volunteers will enjoy a more interactive role with health care professionals at RRMC than is available with general M.A.P.S. volunteering. As a Fall Ambassador, you will work closely with charge nurses and care partners in heightening awareness to reducing patient falls through patient observations. Fall Ambassadors will have some of their monthly required 8 units replaced with units for FAP. For more information regarding FAP, please refer to the “MAPS Fall Ambassador Program” tab on our website.

Our M.A.P.S. Leadership Team guarantees that your involvement with our volunteer program will be highly satisfying – you will discover what you like and dislike about the health care system and develop a better idea of the profession that best suits you as you interact with all types of medical staff.

All questions, concerns, and inquiries should always be directed to the MAPS Leadership Team at Please do not hesitate to ask us about anything – the hospital is a constantly changing environment and there are always unfamiliar situations. With collaboration and teamwork, your activism, dedication, and participation in our program will make M.A.P.S. even better!

Note: Please keep in mind that the LiveScan usually takes one week to clear and a 2-step TB test may take up to three weeks to clear. The entire process (including training) takes at least a quarter to complete. Your 3-quarter commitment to MAPS starts the quarter you are trained.

How to Apply:

  1. Starting Fall 2016, all interested applicants must submit the following documents to the M.A.P.S. Leadership Team at
    1. CV or resume
    2. A brief, short paragraph (1000 characters max) answering the question: “Why are you interested in applying to M.A.P.S.?” Please clarify the specific program that you are applying for in this paragraph and in the email.
    3. For FAP applicants: you must send in the completed Fall Ambassador Program Application as well.
    4. Please consolidate all of these documents into one PDF file. If you applying for multiple programs, please group these applications together into one file.
      1. Name your PDF file in the following format: “First Name  Last Name – Program(s) you are applying for”.
    5. The deadline to submit these documents will be posted on the homepage of the website. Please check back periodically.
    6. If you missed this deadline, please apply during the following recruitment cycle.
  2. All interviews will be conducted during Week 4 or Week 5 of each quarter (and at designated periods throughout the summer). You will be notified of the interview schedule after the application deadline. Interview sign-ups will be on a first come, first serve basis.
  3. Application statuses will be emailed one week after your interview. If accepted, you will receive your MAPS New Volunteer Acceptance Letter and the link to sign-up for a meeting with Regina Naanos.

For accepted applicants:

  1. To prepare for the first meeting with Regina Naanos:
    1. Visit the UCLA Health Volunteer Services page here for the list of required documents to complete:
      1. Complete all forms, modules, and health requirements + print out required certificates:
        1. Direct Referral Checklist
        2. Coversheet and Acknowledgement Form
        3. Application
        4. Volunteer Agreement
        5. Abuse Reporting Forms (3)
        6. HIPAA Privacy and Information Security Training
        7. CICARE Annual On-Line Training
        8. Safe Patient Handling Training
        9. Volunteer Services Training
        10. Radiation Safety Training
        11. Tdap Declination
        12. Minor Student Volunteers’ Medical Clearance (only for students who are under 18 years old)
      2. Immunization Requirements:
        1. Measles, Mumps, and Rubella (MMR)
        2. Varicella (Chickenpox)
        3. Tuberculosis (TB) Screening
        4. Tetanus, Diphtheria, Pertussis Vaccine (Tdap)
        5. Flu Vaccination
    2. Bring the MAPS New Volunteer Acceptance Letter with you as well.
    3. Do not be late to the appointment! Latecomers are not permitted.
  2. Second appointment with Regina Naanos and other pertinent information:
    1. Once your LiveScan results are returned, you will receive an email from the UCLA Medical Center’s Volunteer Office with instructions for signing up for the 2nd appointment.
    2. You will receive instructions on how to obtain your ID badge, PIN (Personal Identification Number), and your volunteer jacket.
    3. If you do not hear back about your LiveScan results within 3 weeks, please contact the Volunteer Office.
  3. After you have received your ID badge and volunteer jacket, email the M.A.P.S. Leadership Team with your completed Safety Observer Volunteer Contact Sheet and your answers to the Pre-Training Quiz (Training Manual Quiz). Please read the Training Manual thoroughly to answer. These two documents will serve as proof that you have received your ID badge and volunteer jacket.
  4. Training occurs during the first three weeks of each quarter (Fall, Winter, Spring). Sign-ups for training sessions will be sent out by email. You must have your ID badge and volunteer jacket and have sent the two required documents from Step 6 to participate in training sessions.
    1. Bring a copy of the MAPS Helpful Hints Packet with you to training to take notes on as well as the MAPS Program Volunteer Agreement.
    2. Arrive in your volunteer uniform: Volunteer Jacket, Khaki Pants, White Shirt / Polo, and ID badge.
  5. After training, you should become comfortable with the volunteering process and understand the techniques required to conduct safety observations independently. Please email M.A.P.S. your answers to the Post Training Quiz at
  6. You will only receive your assigned units after you have emailed and passed the Post Training Quiz. From then on, you will be responsible for completing your duties and requirements as a M.A.P.S. volunteer. Please review these duties and requirements in the Training Manual as well as the APPLY section on our website.

*All forms mentioned here can be found under the Resources tab of our website.

Best Regards,

The MAPS Leadership Team

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